Privacy Policy

1. Introduction

PropertyPanda ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and services.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when:

• Registering for an account (name, email, phone number, password)
• Creating an agent or landlord profile (business name, address, license information)
• Posting property listings (property details, images, descriptions)
• Contacting us for support or inquiries
• Subscribing to our newsletter or marketing communications

2.2 Automatically Collected Information

When you access our Services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, navigation patterns)
• Cookies and similar tracking technologies
• Location data (if you grant permission)

2.3 Payment Information

Payment information is processed securely through our third-party payment processor (Stripe). We do not store your complete credit card information on our servers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services
• To create and manage your account
• To process transactions and send related information
• To communicate with you about updates, offers, and promotions
• To respond to your inquiries and support requests
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• For Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share your information
• For Legal Reasons: To comply with legal obligations, court orders, or government requests
• Public Listings: Property listings and agent profiles are publicly visible

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Secure hosting infrastructure (Supabase, Vercel)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Data Protection Rights (GDPR/UK GDPR)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have certain data protection rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@propertypanda.uk.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Authenticate your account and maintain security
• Analyze site traffic and usage patterns
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit some features of our Services.

8. Third-Party Services

Our Services may contain links to third-party websites and integrate with third-party services:

• Supabase: Database and authentication services
• Stripe: Payment processing
• Vercel: Hosting and deployment
• Mapbox: Map and location services

These third-party services have their own privacy policies. We are not responsible for their practices.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal data within 30 days, unless retention is required by law.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries outside of your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: