Tenant Portal

The tenant portal gives your tenants self-service access to manage their tenancy, reducing your administrative workload.

What Tenants Can Do

View Tenancy Details

Tenants can access:

• Tenancy agreement and key dates
• Property address and agent contact
• Rent amount and payment schedule
• Deposit information

Track Rent Payments

• View payment history
• See upcoming rent due dates
• Download rent statements

Submit Maintenance Requests

Tenants can report issues directly:

1. Describe the problem
2. Add photos if helpful
3. Select urgency level
4. Track repair progress

View Property Inspections

When you conduct inspections:

• Tenants see scheduled dates
• Can view completed inspection reports
• Understand any required actions

Benefits for Agents

Reduced Admin

• Fewer phone calls and emails
• Tenants self-serve common questions
• Automatic notifications keep tenants informed

Better Communication

• All communication logged in one place
• Tenants receive timely updates
• Clear audit trail for disputes

Professional Image

• Modern, branded experience
• 24/7 access for tenants
• Mobile-friendly interface

Inviting Tenants

When you create a tenancy, tenants automatically receive:

• Email invitation to create account
• Link to their tenant portal
• Instructions for first login

Related Guides

• Managing applications
• Landlord Portal